Labels:text | screenshot | rectangle | parallel OCR: WEIGHTED OVERALL VENDOR RANKING Hewlett-Packard 4.3 Compaq IBM .3.6 Microsoft $3.6 WordPerfect 3.3 Apple 3.2 Company Novell Lotus Dell 2 3 Score 5 FIGURE 1: Respondents' overall satisfaction with each vendor's technical support was weighted based on "experience." Five is the highest possible score; 1 is the lowest.
